Data Protection & Privacy Policy

We may periodically update this Privacy Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here.

Here at Ingenious Marketing we are committed to protecting and respecting your privacy. We have taken active steps to ensure that we are fully GDPR compliant.

If you have any questions regarding this policy and our privacy practices, please send an email to info@ingeniousmarketing.co.uk

Our Privacy & Security Policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information. For the purposes of this Privacy Policy, “we” and “us” means Ingenious Marketing and we are what’s known as a Data Controller.

You may interact with us in several different ways including via our website, our business representatives or our newsletters. 

Why Do We Collect Your Personal Information?

We collect information to help manage your interactions with us and to provide a quality service:

⦁ To enable us to deliver and manage our services 

⦁ To fulfill our legal obligations as a business

⦁ To be able to answer questions you may have now and in the future about our current and future services

⦁ To help us run and grow our business

⦁ We also collect information, so we can tell you about our products and services which may be of use to you

⦁ We will not collect any personal information from you we do not need.

The Data We Hold

If you are a client, most of the data we hold would have been provided by you. This includes but is not limited to:

⦁ Information collected Via Our Website

⦁ Your name, title, position, your business address, email address and telephone numbers

⦁ Records of verbal or email conversations/meetings, including personal and philanthropic interests

⦁ A record of the communications we have sent to you and any responses to such communications

⦁ Your contact preferences

You can visit our site Ingenius Marketing without telling us who you are or providing us with any personal information. However, we may collect the I.P. (Internet protocol) addresses of all our website visitors and other related information to be used to improve our website. We use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

Cookies

We use cookies and similar technologies to collect information about the pages you access or visit. Cookies are bits of information that are automatically stored on your computer, so we can recognise you when you return. This enables us to understand your use of our website so that we can continue to improve and refine it for a better customer experience. Cookies can be disabled via your browser; however, this may affect the quality of the features on our site. The information collected through cookies may be combined with other identifiable personal information from our records and other sources. We may use this combined information for future marketing initiatives.

Making Contact Via Our Website

You may choose to raise a query with us via the contact forms provided on our website. In this case we will collect and store your name and email address. As an alternative method of contact you may click on one of the email addresses on our website. In this case the link will open your own email application and you will not need to use the contact form on our website.

Information Collected For Our Email Newsletter

You may choose to subscribe to our email newsletter. In order to send you the newsletter we will collect your name and email address and your preferences. We gather statistics around email opening and clicks using industry standard technologies.

Our lawful basis for holding this personal information is that you provide your Consent through opting in. You may withdraw your consent at any time by clicking the “unsubscribe” link contained in each newsletter.

Information Collected About Our Customers

When you contract a service from us we will collect the personal information required to perform the service. This information includes your name, billing addresses, email address, phone number, payment method and other location information required to perform the service. We may also collect personal information of your staff where this is needed to provide the service to them.

Our lawful basis for collecting this information is that we have a Legitimate Interest to enable us to provide products and services to you.

Updating your personal information

If you wish to access or update the personal information we have about you, or to correct factual errors in our records, please email us at info@ingeniousmarketing.co.uk

Who We Share Your Personal Information With

We use a number of service providers to assist us deliver products and services to you and share necessary portions of your personal information with them:

⦁ Our website hosting provider is nForced Ltd trading as zVPS.uk

⦁ Our email newsletter providers, Mail Chimp, Send Grid and Constant Contact which holds the personal information you provide in order for us to send you the newsletter

The information is only used for email newsletter subscriptions and no other purpose.The hosting provider hosts your information within the EU and is an organisation that complies with the EU’s data privacy regulations;

⦁ Contract documents, records and invoices of our suppliers are held on our servers;

All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws. These companies are not authorised to use your information in any manner, other than in helping us to provide you with products and services or as otherwise required by applicable law.

We may also disclose specific personal information about you if required by law, governmental request or court order if, based on our good faith belief, it is necessary to conform or comply with such law, request or court order.

Retention of Personal Information

We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.

We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorised access, use, modification and disclosure of personal information in our custody and control. We only provide access to personal information to employees and authorised service providers who require such information for the purposes described in this Privacy & Security Policy.

Your Rights

You can request a copy of the personal information we hold on you at any time. If we are providing a service to you under contract, then it may not be possible to delete your information. We may also be required to retain some parts of your personal information for legal reasons – such as invoice and payment records. Please make such a request in writing. There will be no charge for reasonable requests for information and we will respond within 30 days. If it will take longer than 30 days to meet your request we will advise you accordingly.

If you wish to raise a request regarding your personal information or to register a complaint on how we have handled your personal data, please contact us at info@ingeniousmarketing.co.uk

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner https://ico.org.uk/ 

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